Frequently Asked Questions | Secretlab UK (2023)

Every Secretlab chair you buy is an investment in the science of sitting. We put all our materials, components and chairs through rigorous tests that far exceed industry standards, so you know they’re really built to last. Every design change we make is grounded in data and feedback drawn from testers in our research lab and over 1 million users worldwide. To make sure we get even the little things right, we also put together an independent Ergonomics Advisory Board comprising experts in the fields of biomechanics, orthopedics and more to facilitate extensive ergonomic studies and product development reviews.

On top of that, the benefits of economies of scale have allowed us access to state-of-the-art manufacturing technologies and to invest even more in new features, enabling us to further push the boundaries of comfort.

The Secretlab TITAN Evo is shaped to support you in a healthy, neutral posture, while distributing weight evenly and relieving peak pressure zones. It leverages cutting-edge engineering to offer more advanced personalization, including our new 4-way L-ADAPT™ Lumbar Support System and CloudSwap™ replacement system for our 4D armrests. We continue to break new ground with our upholstery — Secretlab NEO™ Hybrid Leatherette and SoftWeave® Plus fabric are our most advanced materials to date, bringing together both looks and performance.

Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.

The Secretlab TITAN Evo is available in three sizes — Small, Regular and XL. We don’t believe in a one-size-fits-all approach to our chairs, so we have different sizes for different heights and builds. In addition, our S and R sizes come with shorter, re-engineered hydraulics to allow more people to easily set their feet flat on the ground for a more ergonomic posture.

That aside, all three sizes share the same features, so you enjoy the same support no matter which one you choose.

Secretlab TITAN Evo (Size Small)
Recommended height: ≤5ft6” / 169cm
Recommended weight: <200lbs / 90kg
Max. weight: 130kg

Secretlab TITAN Evo (Size Regular)
Recommended height: 5ft7”-6ft2” / 170-189cm
Recommended weight: <220lbs / 100kg
Max. weight: 130kg

Secretlab TITAN Evo (Size XL)
Recommended height: 5ft11”-6ft9” / 181-205cm
Recommended weight: 175lbs-395lbs / 80kg-180kg
Max. weight: 180kg

Secretlab gaming chairs are built to be highly customizable and feature a wide range of adjustments. Our handy sizing calculator can help you decide which size (Small, Regular or XL) suits you best, based on your height and weight.

We recommend checking our Resources page for the full measurements of each size. It can be helpful to use your current chair as a reference by comparing its measurements against those on our Resources page.

No. The Secretlab TITAN Evo comes in three sizes, allowing us to accommodate those of you who prefer the size of the Secretlab OMEGA, while making it a lot easier to find the perfect fit for yourself. In addition, it brings together the best of the Secretlab OMEGA and TITAN in one chair, so you don’t have to give up any features in order to achieve a better fit.

Compared to the Secretlab OMEGA, the Secretlab TITAN Evo (Size Small) is sized to fit more petite individuals even better. If you need help choosing a size, our handy sizing calculator can give you a recommendation based on your height and weight.

We also encourage you to check our Resources page for the full measurements of all our chair sizes.

Our new-generation upholsteries have been engineered for different properties. You might find one more suitable than the other, depending on your needs.

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Here’s a look at how they differ:

  • Spill-resistance
    Secretlab NEO™ Hybrid Leatherette is water-resistant — it won’t soak up liquid, so common spills are easily cleaned up. We recommend this over SoftWeave® Plus fabric if you eat frequently at your desk and are prone to accidents.
  • Breathability
    If you perspire frequently at your desk, Secretlab SoftWeave® Plus is a good pick. High-strength yarn fibers are looped tightly for durability, but they still allow air to flow through for unmatched breathability. We’ve improved on the breathability of SoftWeave® Plus as well, so you stay cool during the long summer days.
  • Maintenance
    Secretlab NEO™ Hybrid Leatherette requires only the occasional wipe-down to keep it in tip-top condition, and a slightly damp microfiber cloth should make quick work of dirt and light stains. SoftWeave® Plus fabric requires less cleaning, and loose particles are easily vacuumed up. However, any stains will be tougher to remove.

For more maintenance tips, check out our helpful Aftercare Guide.

We are working on offering more advanced and supportive materials for the hot-swappable CloudSwap™ gaming armrests — the world's first for a gaming chair — found on the Secretlab TITAN Evo. Discover our current options here.

We highly recommend checking out the different gaming chair armrest top options we have here to find one that suits your preferred type of comfort and lifestyle.

The weight limits for the Secretlab TITAN Evo Small, Regular and XL are found below:

  • Secretlab TITAN Evo (Size Small) - 285lbs / 130kg
  • Secretlab TITAN Evo (Size Regular) - 285lbs / 130kg
  • Secretlab TITAN Evo (Size XL) - 395lbs / 180kg

While our chairs have been designed to withstand even higher loads, we arrived at these recommended weight limits after rigorous testing to identify the optimal weight.

The XL PU Casters that come with your Secretlab gaming chair provide a solid, all-rounder rolling experience. However, you can choose to upgrade and swap out the original casters for a personalized touch.

Choose between three different types of casters that cater to different needs. You can personalize and optimize your Secretlab TITAN Evo or Secretlab Classics (TITAN 2020 and OMEGA 2020) gaming chair with the Premium Extra Small Casters, Soft Rollerblade Casters, or Static Stand.

Discover which of these Casters would best fit your needs and preferences here.

We’re currently working to secure locations for you to experience our award-winning chairs or the Secretlab MAGNUS Metal Desk for yourself. We’ll update our contact page with these locations once they become available. Updates and announcements will be posted on Facebook as well, so be sure to like our Facebook page for the latest news.

Secretlab ships directly to customers in over 60 countries worldwide. Our products are also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.

To ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair directly from our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:

Our website is available mainly in English. However, to improve accessibility for international customers, we also support different languages in select regions.

We’ve put together the list of supported languages here:

  • United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
  • European Union – English, Danish, German, French, Spanish, Italian, Dutch, Polish, Swedish
  • Korea – English, Korean
  • Japan – Japanese
  • The Philippines – English (Shopee and Lazada)
  • Thailand – English (Lazada), Thai (Shopee)
  • Indonesia – English (Shopee), Bahasa (Tokopedia)
  • Vietnam – Vietnamese (Lazada)
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Secretlab SKINS is the world’s first premium gaming chair sleeves for our TITAN Evo. By popular demand, Secretlab SKINS was created to provide chair owners the freedom to switch up the designs of their Secretlab TITAN Evo any time — available in both signature colors (designed after our SoftWeave® Plus family) and special edition designs inspired by a variety of games and movies.

Made from an adaptive variant of SoftWeave® Plus SKINS fabric, Secretlab SKINS also provides an additional layer of cushioned support and protection for your chair without compromising on ergonomic benefits and performance.

Secretlab SKINS is constructed from a new fabric adapted from Secretlab SoftWeave® Plus chairs. The proprietary material also doubles up on the softness of your chair with an additional layer of cushioned support.

Secretlab SKINS is specially designed and precision-mapped to exclusively fit all Secretlab TITAN Evo chair models. It is not compatible with other Secretlab chair models or other chair brands.

Secretlab SKINS can be easily removed from your chair and are machine-washable. We recommend caring for Secretlab SKINS as you would for your chair, such as keeping liquids away. Should accidental spills happen, remove your gaming chair sleeves immediately to dab up any spills. For more tips on keeping your Secretlab SKINS in mint condition, we’ve put together a handy Aftercare Guide with more detailed instructions on maintenance.

Yes, add-ons like our lumbar pillows and hot-swappable armrest tops are compatible with Secretlab SKINS. You may experience slight variation in the magnetic strength and range when you’re attaching the magnetic head pillow onto the Secretlab TITAN Evo with Secretlab SKINS as an additional layer in-between.

The Secretlab MAGNUS was designed as a simple, fuss-free solution to cable mess. It has been engineered from the ground up to help you get organized and look good while doing it. Our in-house product and engineering teams spent years developing and fine-tuning every aspect of it, from the slimness of the table top to its elegant floating surface. The majority of the chassis is constructed from metal, so it’s exceedingly durable while still maintaining a slim and modern profile for greater leg room and improved air flow if you want to set your PC on the floor.

More crucially, the steel construction of the Secretlab MAGNUS allows it to support an entire proprietary ecosystem of magnetic accessories, designed specially for the desk. This includes the Secretlab MAGPAD™ Magnetic Leatherette Desk Mat, dedicated cable anchors and table leg sheaths, a headphone hanger, and more, so you can organize all your tech essentials and reduce clutter. The Secretlab MAGPAD™ is a full-coverage leatherette desk mat that adds an additional level of customization to your setup, and its plush leatherette delivers an unmatched feel under your skin.

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The built-in cable management tray is covered by a hinged cover with an offset gap. This gap allows cables to be easily routed from the cable management tray to your devices, so you can set the Secretlab MAGNUS flush against the wall without crushing your cables.

Finally, we designed and optimized the Secretlab MAGNUS for use with your Secretlab chair. The carefully calibrated height of 735mm (29”) is the optimum height for most people. On top of that, the desk surface is just 20mm (0.8”) thin, allowing you to slide your armrests under and sit closer for better focus. You can also easily bring your armrests level with the table top for greater ergonomic comfort.

We spent years studying how people work and play, so we could design a desk that would fit you better. We’ve optimized the height of the desk at 735mm (29”) to suit most people, but you can still fine-tune the height and raise it by up to 20mm (0.8”). Each leg is independently adjustable, and you can do so by using the included M5 Allen key to turn the screw at the bottom of each table leg. This allows you to achieve a perfectly level surface even if the floor is uneven.

The Secretlab MAGNUS has been designed for use with your Secretlab chair. The desk is set at a carefully calibrated height of 735mm (29”), the optimum height for most people. The ultra-slim table top is just 20mm (0.8”) thin, allowing you to easily slide your armrests under the desk and bring them level with the table top for greater ergonomic comfort. For a more relaxed position, simply recline in your Secretlab chair and pull the armrests to the table.

The built-in cable management tray spans the entire length of the Secretlab MAGNUS and is spacious enough to hold all the cables in an advanced setup, large power strips, and more.

Secretlab MAGNUS Pro is the world’s first sit-to-stand metal desk with a single cable integrated 10/13A power supply that allows users to power their device or a power extension strip directly. This reduces wires hanging off the back of the desk, making cable management even sleeker. It has superior cable management and its own modular, magnetic ecosystem of accessories.

The desk can be adjusted to a minimum height of 650mm (25.6”), and a maximum height of 1250mm (49.2”), allowing it to accommodate user preferences for either sitting or standing when using the desk.

Secretlab MAGNUS Pro is designed to perfectly pair with a Secretlab gaming chair for the ultimate gaming experience.

Additionally, the Secretlab MAGNUS Pro is also fully compatible with our current MAGNUS accessories.

The Secretlab MAGNUS Pro features an electrically-controlled height adjustment along with a fully-integrated 10/13A power supply column with a built-in power socket. Comparatively, the Secretlab MAGNUS Metal Desk allows for a minimal height adjustment of up to 20mm (0.8”) and does not come with an integrated power supply. The Secretlab MAGNUS Pro also comes in Pro and Pro XL, while the original Secretlab MAGNUS Metal Desk only comes in one size.

You can perform a quick reset of your Secretlab MAGNUS Pro by pressing and holding the “Down” button until “RST” is displayed on the digital panel and a beep is heard.

If your desk remains unresponsive, please disconnect it from power and allow the Control Box to rest for at least 10 seconds, before reconnecting it to power.

Do also check that the Control Box is securely attached to the metal desk top, all cables are properly connected and there are no obstructions which may trigger the anti-collision system.

If the above steps do not resolve the issue, please get in touch with our Support team.

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The steel surface of any Secretlab MAGNUS desk should not interfere with electronics as it is powder-coated and non-conductive. Insulation is enhanced when the desk is used with the magnetic leatherette Secretlab MAGPAD™ Desk Mat.

The magnetic desk accessories designed for the Secretlab MAGNUS Metal Desk are compatible with the Secretlab MAGNUS Pro. We encourage you to also check out the Secretlab MAGNUS Single/Dual Monitor Arm to complete your setup.

Our Experience Video provides a step-by-step walkthrough of how the cable anchors, sheaths, and other desk accessories complete your Secretlab MAGNUS Pro experience. You can also find the product usage video on our Resources page.

No, you do not have to use the Secretlab MAGPAD™ with the Secretlab MAGNUS or the Secretlab L-Shaped Desk Extension. However, we strongly recommend doing so to protect your desk’s surface. In addition, the plush leatherette delivers a more comfortable feel under the skin compared to steel.

The Secretlab MAGPAD™ desk mat protects the surface of your Secretlab MAGNUS Metal Desk. It was not designed to be used as a mousepad, so we recommend that you still use your own mousepad with the Secretlab MAGNUS for the optimal experience.

The Secretlab MAGRGB™ Diffused RGB LED Strip supports 4 custom lighting presets — Color Cycle, Static, Pulsing (Multi-color) and Pulsing (Single Color) — and 7 different colors via the included remote.

The Secretlab MAGRGB™ Diffused LED Strip (Smart Lighting Edition) supports fluid lighting effects with 123 individually addressable LEDs. Compatible with Google Assistant and Apple HomeKit, you can integrate your setup lighting with your smart home devices. The lighting strip can also be controlled via the included remote or be personalized further using the Nanoleaf app.

We encourage you to check out the Secretlab MAGNUS Single/Dual Monitor Arm, specially designed for Secretlab MAGNUS desks. Each Secretlab MAGNUS Monitor Arm supports up to 8kg (17.6lbs).

Our warranty policy can be summarized as follows:

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  • 5-year warranty on use as a desk. Aesthetics, misuse and normal wear and tear are excluded.
  • 2-year warranty on the electrical control panel and control box of the Secretlab MAGNUS Pro.
  • Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area(s).
  • Secretlab has the final right to decide if a claim under the warranty is valid.

Read our full warranty statement here.


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